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Thread: Contacting support

  1. #1
    Team FR24 Mike's Avatar
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    Feb 2010
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    Contacting support

    If you have general question about Flightradar24, you will probably get the fastest answer directly on the forum.

    BUT

    If you have questions about YOUR feed, YOUR account, YOUR hosted receiver, YOUR problem you won't probably get an answer on the forum, but you should contact support@fr24.com
    Support is answering tickets as fast as possible, which in most cases means 24-72 hours during working days, but for several reasons a ticket may sometimes take more time to answer.

    Just a reminder from the most important thread on the forum

    http://forum.flightradar24.com/threa...-post-on-forum!

    Contact
    This forum may be used to post questions regarding Flightradar24 service. You may get an answer from FR24 team or from other users on the forum.
    - Please make sure to search the forum before you ask a question. The search field is located in upper right corner.
    - If you have a question directly to FR24 team please use this form or send an email to support@fr24.com
    - Our goal is to answer feeder questions within 48 hours, questions from premium account users within 3 business days and other questions within 7 business days.
    Last edited by delcomp; 2014-03-27 at 09:08.

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