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Thread: SBS-1 crash!

  1. #11
    Team FR24 Mike's Avatar
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    Here is my thread on Kenitic forum. http://www.kinetic-avionics.co.uk/fo...hp?f=1&t=10511 I get recommendation to run through Ethernet, problem is that on some of my SBS-1er Ethernet is not working. For example I have setup an receiver on Vilnius Airport's roof. After trying for 5 hours with connecting on the Ethernet port without success, I had to leave it with USB connection. So now it crashes once a month.

    I have seen on Kenitic forum that the Ethernet connection problem is quite common too. I have seen that Chrisg0wtz can connect remotely to fix the Ethernet problem, but it doesn't help we when I have receivers on Greenland and Lithuania connected through USB, and it cost me lots of money to fly there to reconnect the cables.

    If Kenitic have a problem with USB and recommend to use Ethernet, then Kenitic should test all boxes before shipment to check that Ethernet works. I'm REALLY disappointed with ML&S/Kenitic support!

    The total amount of unanswered email from me to Chris is now above 10, it's a joke to call it "support".

  2. #12
    Passenger Smudger98's Avatar
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    Thats some history you have there for this Mike... Phew...

  3. #13
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    Thanks for the link Mike.

    To be fair many responded and Threemiles did recommend a possible solution. But nowhere in that thread do you say that you have to reflash the firmware?

    I'm not going to defend Chris or Kinetic, but you may have "pushed" the boundaries with your setup.

    I guess the SBS-1, RadarBox, PlaneGadget and Aurora are designed for enthusiast use. You have choosen to set up a network of receivers in remote, unattended locations. Maybe before doing so you could have spoken to the distributor/manufacturer and asked if such a setup would be advisable?

    As for ethernet, the only problems I've encountered with other SBS-1 customers is local network IP address compatibility and, on very rare occasions, the need to reprogram the ethernet module, which can be handled remotely.

    As Threemiles posted in response to yours:

    It is either the FTDi USB device that crashes after an EMV spike or it is the internal circutry (FPGA) that produces some kind of counter dependant error.

    Repowering the SBS usually helps, but sometimes also the Windows USB hardware interface gets screwed up, so the PC must be restarted. The latter would not be necessary with the SBS1e.

    On remote unmanned sites I would recommend to shield the unit to avoid exposure to any kind of radiation. UPS itself does not clean the power supply from heavy spikes as from lightning.

    radarfan's problem can be resolved by the usage of a remote network mains interface like this one:

    http://www.allnet-shop.de/oxid.php/s...0ben%F6tigen./

    (Sorry, couldn't find in English)


    Did you try this?
    Mike


    www.radarspotting.com

    Radarspotting since 2005

  4. #14
    Team FR24 Mike's Avatar
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    Reflash the firmware is an new "solution" I found out 2-3 months ago when Vilnius Airport radar crashed and there was no one who could restart the power. The Kinetic thread is a lot older. Maybe running 24/7 is pushing the limit, maybe Kinetic should inform that "this product cannot be used 24/7". The fact is that problems remains. Out of 10 SBS-1er that I have bought 3 don't work with Ethernet. You call it "rare occasions", I call it 30%. The Ethernet power switch is a solution I have used on radar in Poland for 3 years, but then you need to have a public IP. Some of our radars, like Vilnius do not have a public IP. I'm also using GSM/SMS power switches on some radars, but then you have to remember to refill the prepaid GSM card. No matter if I use a Ethernet or GSM power switch that costs a lot of extra money.

    The best solution would be that Kientic can release an official reset tool, that can reset the USB in case of crash, if they cannot stop the crashes.

  5. #15
    Captain Anmer's Avatar
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    Quote Originally Posted by Mike View Post
    Out of 10 SBS-1er that I have bought 3 don't work with Ethernet. You call it "rare occasions", I call it 30%.
    Do you want me to take a look at these three?

    I have no idea how many SBS-1e(r) have been sold and how many of these are used with ethernet connection. All I know is there are very few posts saying it doesn't work and all those that I've seen have been fixed, either by local IP setup or (for me very rare) reprogramming the ethenet module, remotely.
    Mike


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    Radarspotting since 2005

  6. #16
    Team FR24 Mike's Avatar
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    I will try to setup a computer with an SBS-1er where Ethernet is not working, during the next days, so both you and Chrisg0wtz can have a look at it.

  7. #17
    Captain Anmer's Avatar
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    Quote Originally Posted by Mike View Post
    I will try to setup a computer with an SBS-1er where Ethernet is not working, during the next days, so both you and Chrisg0wtz can have a look at it.
    Thanks Mike.

    Whenever it's convenient, just let me know.
    Mike


    www.radarspotting.com

    Radarspotting since 2005

  8. #18
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    Anmer it seems you work for SBS support: do you? If you don't then Martin Lynch and Sons should be very happy to have free support and promotion from such an "enthusiastic user"! :-)

    They don't have to pay for software development (third party addons), Kinetic refuses to do support, Chris does what he can (not too much taking in account his computer background), you do the support and Hamish fixes their forum. Great "independent" team! :-) You are all very funny.

  9. #19
    Passenger Smudger98's Avatar
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    Yawn.... same`o....

  10. #20
    Captain Anmer's Avatar
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    I think Brandao should do as he's told and stop posting AirNav propaganda in these threads?

    http://forum.flightradar24.com/threa...full=1#post752

    rgsmith and Chrisg0wtz, PLEASE keep your war in this thread. I DON'T want to see any stupid or OT comments in others threads. You are both acting like children on kindergarten.
    Last edited by Anmer; 2010-04-25 at 13:04.
    Mike


    www.radarspotting.com

    Radarspotting since 2005

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