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Thread: Why do I keep getting logged out after a few days?

  1. #1
    Passenger
    Join Date
    Feb 2015
    Posts
    7

    Why do I keep getting logged out after a few days?

    I've got a business account, and log into FR24 always from the same 2 (two) devices (laptop and Android app). If I log in on either device and don't open FR24 for a few days (possibly a couple of weeks), when I then reopen FR24 or relaunch the app, sure as hell I find myself logged out. That is particularly annoying on the app, where there is no easy way to store the password.

    Do cookies or sessions expire after a set time, or after a certain period of inactivity, and is there a way to avoid that? I repeat, this is not a case of exceeding the maximum number of sessions concurrently open.

    Thanks!

    T-EGKK42
    Last edited by Deeday-UK; 2018-04-15 at 10:38. Reason: radar name added

  2. #2
    Purser
    Join Date
    Feb 2012
    Location
    ESGG1
    Posts
    175
    Same thing here. Has been like this since like forever. Strange they can't fix it.

    /M
    F-ESDF1, F-ESGG1, F-ESGP1, F-ESNK1, F-ESNV2, F-ESNV3 F-ESSL4, F-LFMN3
    P-ESGR, P-ESIA, P-ESIB, P-ESGF

  3. #3
    Flight attendant
    Join Date
    Dec 2014
    Posts
    70
    Quote Originally Posted by MrMac View Post
    Same thing here. Has been like this since like forever. Strange they can't fix it.

    /M
    Same as my stats sharing turning off I guess, can't fix that either.

  4. #4
    First officer
    Join Date
    Apr 2013
    Location
    SE Qld, Australia
    Posts
    463
    These annoying logoffs are just one of many pains in the arse (ass if you're American) with FR24 and they never seem to get fixed. Same thing happens with this forum but not as frequently.

  5. #5
    Super Moderator JuanFR24's Avatar
    Join Date
    Nov 2017
    Posts
    27
    Hey there, sorry for any disappointment this may cause, and please note that the main reason for being logged out is normally exceeding the number of simultaneous sessions included in your subscriptions (this may happen when using different browsers for example, and different devices).

    I understand this is not always the case, as highlighted in the original post, and we will investigate the reasons that cause a log out in both the app and our website to avoid this type of issues in the future! Stay tuned for updates, so you can enjoy uninterrupted fun when using our app or our website.
    Juan
    FR24 Customer Support
    www.flightradar24.com/contact-us

  6. #6
    Super Moderator
    Join Date
    May 2011
    Location
    T-NZCH1, PP:PH New Zealand
    Posts
    3,915
    Quote Originally Posted by JuanFR24 View Post
    Hey there, sorry for any disappointment this may cause, and please note that the main reason for being logged out is normally exceeding the number of simultaneous sessions included in your subscriptions (this may happen when using different browsers for example, and different devices).

    I understand this is not always the case, as highlighted in the original post, and we will investigate the reasons that cause a log out in both the app and our website to avoid this type of issues in the future! Stay tuned for updates, so you can enjoy uninterrupted fun when using our app or our website.
    If it helps, its the app. Easily tested by just not using it for a week or so. Or logging into the webpage

    And the message is always 'token expired' (or 'token not found')
    Last edited by Oblivian; 2018-04-16 at 07:58.
    Posts not to be taken as official support representation - Just a helpful uploader who tinkers

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