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Thread: Why do I keep getting logged out after a few days?

  1. #1
    Passenger
    Join Date
    Feb 2015
    Posts
    7

    Why do I keep getting logged out after a few days?

    I've got a business account, and log into FR24 always from the same 2 (two) devices (laptop and Android app). If I log in on either device and don't open FR24 for a few days (possibly a couple of weeks), when I then reopen FR24 or relaunch the app, sure as hell I find myself logged out. That is particularly annoying on the app, where there is no easy way to store the password.

    Do cookies or sessions expire after a set time, or after a certain period of inactivity, and is there a way to avoid that? I repeat, this is not a case of exceeding the maximum number of sessions concurrently open.

    Thanks!

    T-EGKK42
    Last edited by Deeday-UK; 2018-04-15 at 10:38. Reason: radar name added

  2. #2
    Purser
    Join Date
    Feb 2012
    Location
    ESGG1
    Posts
    189
    Same thing here. Has been like this since like forever. Strange they can't fix it.

    /M
    F-ESDF1, F-ESGG1, F-ESGP1, F-ESNK1, F-ESNV2, F-ESNV3 F-ESSL4, F-LFMN3
    P-ESGR, P-ESIA, P-ESIB, P-ESGF

  3. #3
    Purser
    Join Date
    Dec 2014
    Posts
    101
    Quote Originally Posted by MrMac View Post
    Same thing here. Has been like this since like forever. Strange they can't fix it.

    /M
    Same as my stats sharing turning off I guess, can't fix that either.

  4. #4
    First officer
    Join Date
    Apr 2013
    Location
    SE Qld, Australia
    Posts
    473
    These annoying logoffs are just one of many pains in the arse (ass if you're American) with FR24 and they never seem to get fixed. Same thing happens with this forum but not as frequently.

  5. #5
    Guest
    Join Date
    Nov 2017
    Posts
    31
    Hey there, sorry for any disappointment this may cause, and please note that the main reason for being logged out is normally exceeding the number of simultaneous sessions included in your subscriptions (this may happen when using different browsers for example, and different devices).

    I understand this is not always the case, as highlighted in the original post, and we will investigate the reasons that cause a log out in both the app and our website to avoid this type of issues in the future! Stay tuned for updates, so you can enjoy uninterrupted fun when using our app or our website.

  6. #6
    Super Moderator
    Join Date
    May 2011
    Location
    T-NZCH1, PP:PH New Zealand
    Posts
    4,214
    Quote Originally Posted by JuanFR24 View Post
    Hey there, sorry for any disappointment this may cause, and please note that the main reason for being logged out is normally exceeding the number of simultaneous sessions included in your subscriptions (this may happen when using different browsers for example, and different devices).

    I understand this is not always the case, as highlighted in the original post, and we will investigate the reasons that cause a log out in both the app and our website to avoid this type of issues in the future! Stay tuned for updates, so you can enjoy uninterrupted fun when using our app or our website.
    If it helps, its the app. Easily tested by just not using it for a week or so. Or logging into the webpage

    And the message is always 'token expired' (or 'token not found')
    Last edited by Oblivian; 2018-04-16 at 07:58.
    Posts not to be taken as official support representation - Just a helpful uploader who tinkers

  7. #7
    Purser
    Join Date
    Jul 2012
    Location
    Downpatrick, Norn Iron
    Posts
    171
    I've had to log in 3 times already today.I've used up my 5 free sessions on the mobile FR24 app for the new 3d feature.Not that it matters as I'm a Silver member,but if I wasn't I'd need to take out a subscription to continue using it.Doesn't seem right to me.In fact,seems a bit fishy.

  8. #8
    Passenger
    Join Date
    May 2018
    Posts
    6
    Quote Originally Posted by JuanFR24 View Post
    Hey there, sorry for any disappointment this may cause, and please note that the main reason for being logged out is normally exceeding the number of simultaneous sessions included in your subscriptions (this may happen when using different browsers for example, and different devices).
    I'm seeing this issue with both desktop and the Android app and at most I login in from my phone and a single browser on a single computer. When I contacted support about the annoyance of having to log in weekly I was told:

    Currently, the servers are set up in a way that requires the user to be signed out once every week. I am afraid it's not something that can be changed at this point.
    I'd love to hear the story about why this is necessary and how FR24 got themselves to that point. It's literally the only app I have had to log into more than once. Every single other app I have ever used has permanently remembered my login.

  9. #9
    First officer
    Join Date
    Apr 2013
    Location
    SE Qld, Australia
    Posts
    473
    Quote Originally Posted by supine View Post
    I'm seeing this issue with both desktop and the Android app and at most I login in from my phone and a single browser on a single computer. When I contacted support about the annoyance of having to log in weekly I was told:



    I'd love to hear the story about why this is necessary and how FR24 got themselves to that point. It's literally the only app I have had to log into more than once. Every single other app I have ever used has permanently remembered my login.
    It's not the only app that does it. I have an online newspaper sub that does the same thing weekly. It is an absurdity. Thanks for letting us all know that FR24 admits this is a deliberate action on their part because they rarely admit to anything.

  10. #10
    Super Moderator
    Join Date
    May 2011
    Location
    T-NZCH1, PP:PH New Zealand
    Posts
    4,214
    My bets on the way the data transits CDNs (Content delivery network - front end servers at different countries to ensure speed/uptime) and to stop people using it commercially/publicly/non personal without entering a proper agreement.
    Posts not to be taken as official support representation - Just a helpful uploader who tinkers

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