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Thread: New Flightradar24 Android App

  1. #71
    Team FR24 Mike's Avatar
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    Feb 2010
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    Sweden
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    Quote Originally Posted by PeterK View Post
    Hi Guys

    I am a user of your great app, both Android and IOS, I am really flabbergasted at all the bad reviews I am seeing on the Google Play Store and the IOS App Store.

    I cannot quite believe that such a respected app developer like you guys have resulted in this way of charging people, please before this gets irratrievable can you reconsider your stance for genuine supporters of FR24, I paid for many upgrades on your original app and basically you have dumped me and many, many others.

    I love your app and would be happy to pay for a one off fee, please reconsider your ethos before it's to late.

    Peter
    Hi Peter,

    First of all thank you for supporting Flightradar24 and buying the app. We are reading all reviews on both Android and iOS. Flightradar24 was launched 11 years ago and apps were launched 7 years ago. The cost of the app has been around 1.99-2.99€. For that amount users have been able to use the app and have been receiving updates for up to 7 years without any costs. Most users got much more features than they initially paid for.

    To change business model from one time payment to subscription was not easy but completely inevitable. We have a lot of ongoing costs to keep Flightradar24 up and running, including server hosting (30+ servers), network/data usage (sending terabytes of data every day), increasing number of employees (30+), building the global network where more and more installations are done in remote areas with higher installation costs (in total 6000+ installations), airline schedules, saving terabytes of historical data, plus direct costs like weather and aeronautical charts where we pay for each loaded layer to a third party data provider. Flightradar24 is offering an ongoing service, with ongoing costs so we have to charge an ongoing fee. We think that everyone can understand that a company with ongoing costs can't survive with a one time payment fee.

    We can also compare to other services like Spotify, Netflix, Photoshop or why not your petrol och milk provider. You can't pay a small one time fee, and keep using their services/products with free updates year after year after year.

    The new app offers a lot of new features for free. A silver subscription which will eliminate ads and add some extra features cost just $9.99 per year, and if you want to go all in a gold subscription is $3.99 per month.

    To summarize the situation we are offering users that have previously bought the Pro app, to keep using the app just like before. They also got a special offer to try the New app, which in many cases has a value of 2-6 times more that they have paid for the Pro app. We know that many people are upset and disappointed, but in a reality where we pay money for each page/app load we can't offer the New app for a one time fee. We are now sharing the same structure with the same features between apps and web, and when you buy a subscription on one platform it gives you access to all platforms. We will keep developing and adding new features to give our users as much value as possible.

    Thank you for your understanding and support.

  2. #72
    Passenger
    Join Date
    Jun 2017
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    4
    Well I think this is the first time I have seen such an honest and very open reply which certainly puts your business case in total perspective.

    Slightly strange to compare your app to buying petrol and milk but hey ho.

    I will now reconsider my choices and I thank you for your honest reply.

    Peter

  3. #73
    Passenger
    Join Date
    Jul 2017
    Posts
    1

    question

    Quote Originally Posted by Mike View Post
    Hi Peter,

    First of all thank you for supporting Flightradar24 and buying the app. We are reading all reviews on both Android and iOS. Flightradar24 was launched 11 years ago and apps were launched 7 years ago. The cost of the app has been around 1.99-2.99€. For that amount users have been able to use the app and have been receiving updates for up to 7 years without any costs. Most users got much more features than they initially paid for.

    To change business model from one time payment to subscription was not easy but completely inevitable. We have a lot of ongoing costs to keep Flightradar24 up and running, including server hosting (30+ servers), network/data usage (sending terabytes of data every day), increasing number of employees (30+), building the global network where more and more installations are done in remote areas with higher installation costs (in total 6000+ installations), airline schedules, saving terabytes of historical data, plus direct costs like weather and aeronautical charts where we pay for each loaded layer to a third party data provider. Flightradar24 is offering an ongoing service, with ongoing costs so we have to charge an ongoing fee. We think that everyone can understand that a company with ongoing costs can't survive with a one time payment fee.

    We can also compare to other services like Spotify, Netflix, Photoshop or why not your petrol och milk provider. You can't pay a small one time fee, and keep using their services/products with free updates year after year after year.

    The new app offers a lot of new features for free. A silver subscription which will eliminate ads and add some extra features cost just $9.99 per year, and if you want to go all in a gold subscription is $3.99 per month.

    To summarize the situation we are offering users that have previously bought the Pro app, to keep using the app just like before. They also got a special offer to try the New app, which in many cases has a value of 2-6 times more that they have paid for the Pro app. We know that many people are upset and disappointed, but in a reality where we pay money for each page/app load we can't offer the New app for a one time fee. We are now sharing the same structure with the same features between apps and web, and when you buy a subscription on one platform it gives you access to all platforms. We will keep developing and adding new features to give our users as much value as possible.

    Thank you for your understanding and support.
    so If I uninstall fr24 pro and sometime later I want to get it back or I bought a new phone, where can I get fr24 pro (version 6)?

  4. #74
    Team FR24 Gaelan's Avatar
    Join Date
    Nov 2015
    Location
    Stockholm
    Posts
    152

    Post

    Hi,

    The purchase of the Android app is attached to your Google Play store account. If you have deleted the app or wish to install the app (version 6) on a new device, you still can install it again. To do this open the Play Store, go to the "Library" tab and scroll down until you find Flightradar24 Flight Tracker app. Any in-app purchases that you bought, will be also available.

    Hope this helps


    Quote Originally Posted by ble View Post
    so If I uninstall fr24 pro and sometime later I want to get it back or I bought a new phone, where can I get fr24 pro (version 6)?
    Flightradar24.com Support

    Follow us on Facebook and Twitter.

    Please visit About Us, How it Works, FAQs, Blog and Forum for more information about Flightradar24.

  5. #75
    Passenger
    Join Date
    Sep 2013
    Location
    Tilburg, Netherlands
    Posts
    9
    Hey guys,

    I've have a problem with the app. Eversinds the new app came out mine seems to freeze on startup 95% of the time. Resets of telephone etc. nothing workes to get it to function normally. I never had this issue with the old Premium App. That worked perfectly.
    Using a Samsung Galaxy Core Prima running Android 5.1.1.

    This is what my screen looks when I start up. It locks up, nothing works in the app.


    Is there a way to fix this, or is there a way I can get the old Premium App?
    This just sucks,

    Feeding from: F-EHEH1


    thanks for your time,

    EDIT:
    Found the Premium app, this is still working great and very fast. Going to stick with that one.
    Last edited by Shaggy8675; 2017-08-27 at 12:57.
    FR24 station: F-EHEH1

  6. #76
    Super Moderator
    Join Date
    Jul 2017
    Posts
    5
    Hey,

    You can install the previous app (pro) by following these steps: If you have deleted the app or wish to install the app (version 6) on a new device, you still can install it again. To do this open the Play Store, go to the "Library" tab and scroll down until you find Flightradar24 Flight Tracker app. Any in-app purchases that you bought, will be also available.


    However, please make sure to use the same Google Account as the one used to purchase the app in first place.

    If you cannot make any of the apps work properly, please try on different connections, such as different Wifi networks.
    Valeria
    Flightradar24 Support

    Follow us on Facebook and Twitter.

    Please visit About Us, How it Works, FAQs, Blog and Forum for more information about Flightradar24

  7. #77
    Passenger mbirth's Avatar
    Join Date
    Oct 2015
    Location
    Berlin, Germany
    Posts
    4
    Hi, I just got a Misfit Vapor smartwatch with Android Wear 2.0. While I was able to install the Flightradar24 watch app and it also requested the location permission, all then happens is a message "Unable to connect" and the app exiting by itself.
    T-EDDI15RasPi2 + RTL2838 USB dongle + stock antenna

  8. #78
    Passenger
    Join Date
    Dec 2017
    Location
    Burlington, Vermont
    Posts
    4
    can i suggest a zoom in zoom out icon for lets say for people that us the app on a chromebook. . thanks

  9. #79
    Passenger
    Join Date
    Dec 2017
    Posts
    1
    Why isn't my Samsung S7 no longer compatible with the app? Does this mean my "O
    Golld Status" won't be renewed when its supposed the 24th of each month? Please help

  10. #80
    Super Moderator
    Join Date
    May 2011
    Location
    T-NZCH1, PP:PH New Zealand
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    5,038
    Quote Originally Posted by hawk4174 View Post
    Why isn't my Samsung S7 no longer compatible with the app? Does this mean my "O
    Golld Status" won't be renewed when its supposed the 24th of each month? Please help
    If you just upgraded to Oreo that will be why. Most devs have not updated the OS version numbers
    Posts not to be taken as official support representation - Just a helpful uploader who tinkers

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