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Thread: New Flightradar24 iOS App

  1. #41
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    Aug 2013
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    33
    Hello,

    Last try for me. Please do some investigation.

    I have:
    IPad pro 12.9 with IOS 10.3.3
    Ipad pro 10.5 with IOS 11.0.3
    IPhone 8 with IOS 11.0.3
    Iphone SE with 10.3.3
    Note 8 with Android 7.1.1

    Two accounts a Silver and Buissenes
    Added two alerts.
    The alerts always come on the Note 8 running Android and No alerts at all on any IOS device.

    Tried re-install and delete and adding alerts etc.

    Nothing no alerts on the Apple hardware.
    Abcourse alerts are allowed option is enabled.

    It started with getting some alerts (missed most of them) ending up with not receiving any alerts anymore

    What is going on here?

    Update: When adding a new registration the alert is coming a couple of times (2) and stops after that....
    Seems new added alerts are working, but stop working after a couple of alerts..
    Last edited by altenae; 2017-10-20 at 13:19.

  2. #42
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    Aug 2013
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    33
    Last update (after more testing)

    Well this is what happens every time

    Added new alert registration = PH-KZM and destination is AMS.

    This works for some alerts in the beginning and around the second day the alert is never never coming again. (Tried different devices and IOS versions all the same behavior)

    I am almost certain it's somehow blocked by the server for some reason.

    Adding a new and different registration works again ending up never receiving it anymore after day one!!!

  3. #43
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    Aug 2013
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    33
    The behavior i have noticed.
    I am almost certain the reason why I am not receiving certain alerts is due to the algorithm the way push alerts are handled for IOS on the server in combination with throttling down some alerts due to server load ?!

    The registrations PH-KZU , PH-BXA and PH-BXC has been added to the alert list for some time now (6 months). In the beginning these alerts came thru fine. After some time the arriving of these alerts became 50/50 ending up in NOT receiving these alerts anymore on my IOS devices !!

    New added alerts PH-KZM and PH-BXB are working flawless … (but for how long ?)
    I wish someone would take this seriously and have a look at the algorithm.
    The registrations PH-KZU , PH-BXA and PH-BXC are never pushed to my Iphone (what else can cause this)….


    Update 22-10-2017 03 PM !!!!!

    As expected..... no more alerts since this afternoon of the PH-KZM (android no issue)...
    Something is wrong on the server side...for now the IOS version cannot be trusted...

    I have tested it now for a month without any backup from flightradar.
    To make a long story short New alerts work and stop working after some time…

    For sure I haven't received any alerts from the PH-KZU, PH-BXA and PH-BXC for weeks (except on the Android it's working perfectly on the Note 8)

    Update 23-10-2017
    Updated the new Flightradar App from the App store... still the same issue..
    I am done testing hopefully it will be fixed sometime in the future..
    Last edited by altenae; 2017-10-23 at 13:19.

  4. #44
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    Join Date
    Apr 2017
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    3

    Push alerts doesn’t work on iOS device

    Today I have no alerts on my iPhone 6 PH-KZU for AMS this plane flew sixs flight. On a android device 6 alerts on iOS device nothing. Today also no alert for CN-RGV this one I needed in my photo collection so I missed it because no alert. Edward is really right about his test results it’s really said that you don’t fixed this for your iOS customers the also pay a lot off money for the features. This is a serious problem something is really wrong with your server for iOS device. The old app doesn’t do any alert at all.


    [rQUOTE=altenae;97367]The behavior i have noticed.
    I am almost certain the reason why I am not receiving certain alerts is due to the algorithm the way push alerts are handled for IOS on the server in combination with throttling down some alerts due to server load ?!

    The registrations PH-KZU , PH-BXA and PH-BXC has been added to the alert list for some time now (6 months). In the beginning these alerts came thru fine. After some time the arriving of these alerts became 50/50 ending up in NOT receiving these alerts anymore on my IOS devices !!

    New added alerts PH-KZM and PH-BXB are working flawless … (but for how long ?)
    I wish someone would take this seriously and have a look at the algorithm.
    The registrations PH-KZU , PH-BXA and PH-BXC are never pushed to my Iphone (what else can cause this)….


    Update 22-10-2017 03 PM !!!!!

    As expected..... no more alerts since this afternoon of the PH-KZM (android no issue)...
    Something is wrong on the server side...for now the IOS version cannot be trusted...

    I have tested it now for a month without any backup from flightradar.
    To make a long story short New alerts work and stop working after some time…

    For sure I haven't received any alerts from the PH-KZU, PH-BXA and PH-BXC for weeks (except on the Android it's working perfectly on the Note 8)

    Update 23-10-2017
    Updated the new Flightradar App from the App store... still the same issue..
    I am done testing hopefully it will be fixed sometime in the future..[/QUOTE]

  5. #45
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    Join Date
    May 2017
    Posts
    24
    Dear, I created an alert for all B77 going to one airport and it worked. Then I added a condition «*airline is not*» and since then not any B77 is reported. I use FR24 on iOS 11. This is a bug reporting for your information and hopefully resolution
    Thank you


    Sent from my iPhone using Tapatalk

  6. #46
    Team FR24 Gaelan's Avatar
    Join Date
    Nov 2015
    Location
    Stockholm
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    152
    Hi all,

    We appreciate that users are reporting that there may be issues on iOS with push notifications and we're currently looking into it.

    Unfortunately this kind of troubleshooting requires a fairly in-depth investigation and as such it takes time, so we appreciate your patience and understanding. Rest assured we're on it and working hard and will hopefully have something to report soon.

    Lastly please accept our apology for any inconvenience this is causing any of you.

    Kind regards,
    Gaelan
    Flightradar24.com Support

    Follow us on Facebook and Twitter.

    Please visit About Us, How it Works, FAQs, Blog and Forum for more information about Flightradar24.

  7. #47
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    Join Date
    May 2017
    Posts
    24
    Thank you Gaelan. Happy to have been heard and to receive your confirmation this is being addressed right now. We count on you! All the best


    Sent from my iPhone using Tapatalk

  8. #48
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    Join Date
    Aug 2013
    Posts
    33
    Thank you for the feedback.

    I have only two alerts added on IOS and Android.
    Registration is PH-KZU and registration is PH-KZM.

    As an example they both arrived this morning on the Android and NOT on the iPhone.

    I really hope you will find a solution soon.

  9. #49
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    Join Date
    Aug 2013
    Posts
    33
    Quote Originally Posted by altenae View Post
    Thank you for the feedback.

    I have only two alerts added on IOS and Android.
    Registration is PH-KZU and registration is PH-KZM.

    As an example they both arrived this morning on the Android and NOT on the iPhone.

    I really hope you will find a solution soon.

    Removed PH-KZU and KZM (Fokker 70's are no longer at KLM)

    New Iphone new fresh FR24 install.

    Added PH-BXD with DST = AMS
    Added PH-BXA with DST = AMS (No alert from this registration since months)

    Well for the BXA there is STILL no alert and sometimes for the BXD.
    I really hope it will be fixed soon

    Received the BXA twice today?
    Anything fixed??
    Last edited by altenae; 2017-10-31 at 16:14.

  10. #50
    Team FR24 Gaelan's Avatar
    Join Date
    Nov 2015
    Location
    Stockholm
    Posts
    152
    Hi All,

    I've got some good news, the alerts issue with iOS was fixed yesterday afternoon!

    You should now be receiving alerts as normal and without issue. If you're still having a problem please email us directly at support@fr24.com.

    Thanks again for your patience and understanding!

    Cheers,
    Gaelan
    Flightradar24.com Support

    Follow us on Facebook and Twitter.

    Please visit About Us, How it Works, FAQs, Blog and Forum for more information about Flightradar24.

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