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Type: Posts; User: JuanFR24

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  1. Thanks for sharing this information! It's very...

    Thanks for sharing this information! It's very strange, as I understand you have tried different browsers to no avail, and that the test included in the link for webgl worked.

    We think this could...
  2. Hey! As oblivian said, it's just for a more...

    Hey! As oblivian said, it's just for a more personalised approach, also because we may ask you questions about your browser and computer, ask for screenshots and other data that some people are not...
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    Sorry for any confusion and we can confirm this...

    Sorry for any confusion and we can confirm this is an issue with Google Maps and South Korea, that affects our site (since we use Google Maps services). It is my understanding that due to some...
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    Thanks for highlighting this for us!...

    Thanks for highlighting this for us! Unfortunately we are unable to discuss our current network state and offer specific details about radars. That said, rest assured we are constantly working...
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    It's hard to say in this case, but it's possible...

    It's hard to say in this case, but it's possible this is connected to Google Maps not loading information as fast as it should, or an issue with your browser and its plugins. You could try visiting...
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    Hey Jedthebass, if you could post a few...

    Hey Jedthebass, if you could post a few screenshots showing this issue, we'd be happy to advise further!
  7. Hey Bussard, sorry to hear about these issues...

    Hey Bussard, sorry to hear about these issues (with one of your computers, at least). In this case, based on your comments, looks like the 3D view software detected that your browser is not...
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    This is indeed an odd one! We believe this is a...

    This is indeed an odd one! We believe this is a radarcape without a sharing key, and it will eventually disappear. However please note this is simply our best guess, as we would be unable to confirm...
  9. Hey there, sorry for any disappointment this may...

    Hey there, sorry for any disappointment this may cause, and please note that the main reason for being logged out is normally exceeding the number of simultaneous sessions included in your...
  10. Hello YsMilan, thanks for highlighting this for...

    Hello YsMilan, thanks for highlighting this for us! We'll make sure to look into it an update our database for my.flightradar24 as soon as possible (but please bear with us, as changes in our...
  11. Hey Guido! Sorry to hear about the crash using...

    Hey Guido! Sorry to hear about the crash using the 3D view feature. I'm afraid there are no "minimum requirements" specifically for using this view, as it's all browser based (so the requirements...
  12. Thread: White square.

    by JuanFR24
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    75,373

    We understand the interest, and we do thank you...

    We understand the interest, and we do thank you for the feedback. Please note that in this case this has been disabled after we experienced some issues, but we may be able to add this functionality...
  13. Thread: White square.

    by JuanFR24
    Replies
    18
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    75,373

    Hello people! Sorry for the delayed response :( ...

    Hello people! Sorry for the delayed response :(
    In response to your posts, please note that there was a full screen option with a white square icon (as in the picture in this post) on the top right...
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    Hey there Bencio, please send an email to...

    Hey there Bencio, please send an email to support@fr24.com with more information about the problem encountered, and our team will do its best to get it working for you! :)
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    Hey there! I'm afraid there isn't a specific...

    Hey there! I'm afraid there isn't a specific option for this in the app, but in our main website you can use the Playback tool to look back at any area of the map and see all flights registered in...
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    Hello Sheldon! Sounds like a login issue!...

    Hello Sheldon! Sounds like a login issue! However, please note that only the Business account is licensed for public displays, we encourage you to contact support@fr24.com so we can help you further...
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    Hey! You can add aircraft by registration to your...

    Hey! You can add aircraft by registration to your Custom Fleet, regardless of the company so different airlines shouldn't be a problem :)

    Any questions about the Business subscription, customs...
  18. Thanks for the understanding Jörg, it will indeed...

    Thanks for the understanding Jörg, it will indeed be just a matter of days or less until this is removed. It's understandable to be concerned when it comes down to data being collected over the...
  19. Sorry for the inconvenience!! Please be aware...

    Sorry for the inconvenience!!

    Please be aware that we have indeed added a few tracking options to our main site, temporarily, in order to collect some data to help us improve our site and design....
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    Thanks for posting this Eolosbcn, and sorry for...

    Thanks for posting this Eolosbcn, and sorry for these errors:( Please know that we are currently aware of some small inaccuracies that are visible in the statistics page for some of our myFR24 users,...
  21. Sorry for this!! Please know we have experienced...

    Sorry for this!! Please know we have experienced a small issue recently that caused some of the features linked to your Business subscription to be temporarily unavailable, but this problem has since...
  22. Sorry for the confusion! Please know we have...

    Sorry for the confusion! Please know we have experienced a small issue recently that caused some of the features linked to your Business subscription to be temporarily unavailable, or as mentioned in...
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    Thank you for highlighting this and sorry for the...

    Thank you for highlighting this and sorry for the inconvenience! We have received a couple of messages on this regard as well and please know our team is currently looking into it. We hope to be able...
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    Hey Bussard! Yeah, just like Oblivian said, it...

    Hey Bussard! Yeah, just like Oblivian said, it sounds like your browser is deleting your cookies or clearing your active logins after every session. You can change this in Settings in Firefox (so it...
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    Thanks for the link! In this case please note...

    Thanks for the link! In this case please note that there is a difference for how many aircraft are flying at any one point, based on the time of the day. While 1:30 UTC is a busy time for Europe for...
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