I cant pay the suscription

[ErManu86]

Hello!

I'm user of Flightradar24, allways I use the desktop Flightradar24 on my PC and smartphone app out from my house!, very usefull for spotting, the best of the best.

I want to pay the silver suscription (9,99$ year), but when I finished the formulary and confirm the pay, appear this:

Sin título-1.jpg

And after of this, I dont have suscription, the FR24 don't show the aditional information, (V/S, Squawk, playback for 60 days, etc.. etc..)

This is my status now...

My account

SUBSCRIPTION: Basic SUBSCRIPTION PRICE: -
ACCOUNT STATUS: Active START DATE: -
PAYMENT METHOD: - EXPIRATION DATE: -

what should I do?, thanks.

[Amper]

Please contact support https://www.flightradar24.com/contact-us

[ErManu86]

Already I have contact but no obtain response... for this write here

[Amper]

Be patient, support will contact you as soon as possible.

[ErManu86]

Okay thanks, do you know solve this?

Is rare... I have filled the formulary correctly, my name, country, credit card, etc... etc...

I'm very interested on this offer...

Thanks again and greetings!.

[Amper]

Never seen that problem before. That's why directed you to support. They will help you. Don't worry. Just please be patient. They have a lot of work to do. They will reply.

[ErManu86]

Okay, thanks again!

[Olov]

Hi Ermanu86.

Thanks for reporting this! I can confirm that we have an issue with certain payment types right now. We are working on resolving it asap!

Olov

[W4lRon]

I tried just me
After entering the information on the screen beats

[ErManu86]

Hi Ermanu86.

Thanks for reporting this! I can confirm that we have an issue with certain payment types right now. We are working on resolving it asap!

Olov

Okay, you can advise to me here when work fine??, I need the Silver suscription for make a playback to one flight of two weeks ago... thanks you!

[Olov]

Okay, you can advise to me here when work fine??, I need the Silver suscription for make a playback to one flight of two weeks ago... thanks you!

Try again now!

[ErManu86]

Try again now!

Itry and not work, the same... confirm the paid and the same message, nothing of nothing

[ErManu86]

The technical support says to me, basically that use other credit card... this is the solution????, I'm using the credit card specified in the web, a Master Card, Why it is rejected?, I'm very disappointed with this changes... I'm bound to pay a subscription for see the basic data of flight, V/S, Squawk, etc... and I can't paid for the problems with the web... and... Paypal??, the web accept Paypal?, I dont have other credit card, I have the correct credit card, a Master Card with money and without problems... I prefer the old version of desktop FR24... thanks.

Sin título-1.jpg

[airnrail]

I had a similar problem with a silver sub for a computer that I had previously used on occasions with just the free version (I share another premium sub with a family member on my main computer). Payment failed after the 7 day trial and FR24 support acknowledged that there were problems with certain payment types and told me to try again. I found that I was still logged in even though the sub had reverted to basic and had no problem making the payment through the
account option with the same credit card. No idea why it failed the first time but I'm guessing that it must be something to do with the automatic charge after a trial period expires.

[Olov]

The technical support says to me, basically that use other credit card... this is the solution????, I'm using the credit card specified in the web, a Master Card, Why it is rejected?, I'm very disappointed with this changes... I'm bound to pay a subscription for see the basic data of flight, V/S, Squawk, etc... and I can't paid for the problems with the web... and... Paypal??, the web accept Paypal?, I dont have other credit card, I have the correct credit card, a Master Card with money and without problems... I prefer the old version of desktop FR24... thanks.

[ATTACH=CONFIG]7322[/ATTACH]

Really sorry about the payment issues! Right now we only accept credit cards that support recurring payments through our payment gateway. Perhaps your card issuer and our payment gateway can't get along about that.

We are working on adding more payment options, like Paypal. No certain timeline at this point.