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  • Why the new webpage always auto-logout without 15 mins?

    I have already cleaned the website cookies but nothing can be improved.

    It's a bit annoyed and hope it can be fixed soon or before April as I know FR24 really put much effort on new webpage and 3D display.
    Last edited by Dundee; 2016-03-20, 06:23.
    T-VHST9: http://vhst9.hopto.org/
    (24/7)

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    • Originally posted by Oblivian View Post
      Not asking in the right place. You need to email

      Sent from my XT1092 using Tapatalk
      I did do so already, but alas no reply forthcoming. It is clearly a bug as it gives a different amount to what is stated. In fact there is no subscription option for 30 days history anyway!

      Also when will playback be enabled? This is the reason why I have a subscription and not providing that service should be refunded if the owners can be arsed to pay for additional server capacity.

      Comment


      • Where is tab to change settings? It doesn't seem to exist anymore? In the flight history all the flights show local times instead of UTC, but when you click on the playback tab it shows as UTC by default. How do I change the flight list to display flight times in UTC please?

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        • Originally posted by rik130 View Post
          Where is tab to change settings? It doesn't seem to exist anymore? In the flight history all the flights show local times instead of UTC, but when you click on the playback tab it shows as UTC by default. How do I change the flight list to display flight times in UTC please?
          Unless you have a local issue to hide them, they're pretty obvious.

          Local time here may not transfer to all screens.

          fr24settings.jpg
          Posts not to be taken as official support representation - Just a helpful uploader who tinkers

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          • Formatting messed up and wrapping lines where it shouldn't : https://www.flightradar24.com/data/aircraft/g-ezpb

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            • Originally posted by rik130 View Post
              Formatting messed up and wrapping lines where it shouldn't : https://www.flightradar24.com/data/aircraft/g-ezpb
              Again, I suspect you have a local issue

              fr24format.jpg
              Posts not to be taken as official support representation - Just a helpful uploader who tinkers

              Comment


              • Originally posted by Oblivian View Post
                Unless you have a local issue to hide them, they're pretty obvious.

                Local time here may not transfer to all screens.

                [ATTACH=CONFIG]7202[/ATTACH]
                Thanks "oblivian" - that works. Seemingly the update had changed my settings without informing me.

                Also, in reply to my own posts about the flight history, it seems to be bugged because some aircraft show the full 6 month history but others do not.

                In my example above, F-WTBR only shows the last 30 days and doesn't show (for me) the flight out of BOD on 19 Feb, but yet this other BBJ shows historical flights back to flight testing in December :

                https://www.flightradar24.com/data/aircraft/a6-rju

                so why not this one too? https://www.flightradar24.com/data/aircraft/f-wtbr

                Can you explain please. Or are you about to tell me it's another "local issue" ?
                Last edited by rik130; 2016-03-20, 07:02.

                Comment


                • Originally posted by Oblivian View Post
                  Again, I suspect you have a local issue

                  [ATTACH=CONFIG]7203[/ATTACH]
                  Strange - showing like that for me now. Wasn't when I posted - the lines were wrapping round with the icons split over 2 lines for each entry. I knew I should've screenshotted it!

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                  • Layout display is performed on the local users PC using CSS and scripting. It is sent in raw text and then laid out at the end of load. PC/connection speed issues or hiccups in the data can cause it to not render correctly

                    As for the history, we can only but summise it is being worked on. The entire database has been rebuilt from scratch and appears to be missing chunks.
                    Posts not to be taken as official support representation - Just a helpful uploader who tinkers

                    Comment


                    • Originally posted by Oblivian View Post
                      Layout display is performed on the local users PC using CSS and scripting. It is sent in raw text and then laid out at the end of load. PC/connection speed issues or hiccups in the data can cause it to not render correctly

                      As for the history, we can only but summise it is being worked on. The entire database has been rebuilt from scratch and appears to be missing chunks.
                      Yes, there is definitely a database flight history issue. I have checked over 25 flight histories for regular airliners now and I'd say about 50% of them show the full 6 month history and the other 50% only show history dating back 1 month, seemingly based on the old premium account perk.

                      Comment


                      • Originally posted by Olov View Post
                        Hi Bierboum. That does not sound like a known issue. Could you contact support please?

                        thanks!
                        Olov
                        Hi Olov, I did this immediately after posting here. But at this moment it looks "normal". The only thing that is not going to work is clikking on an aircraft. There appears no information about the aircraft and the flight on the left side of the screen.

                        I reported this to Support this morning:

                        Ticket ID: 105124
                        Subject: FR24 Contact us: Other
                        Status: Being Processed


                        Kind Regards,

                        Hans
                        Last edited by Bierboum; 2016-03-20, 09:11. Reason: add confirmation from Support
                        -
                        13 NM East of EHAM
                        -

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                        • Originally posted by Bierboum View Post
                          Hi Olov, I did this immediately after posting here. But at this moment it looks "normal". The only thing that is not going to work is clikking on an aircraft. There appears no information about the aircraft and the flight on the left side of the screen.

                          I reported this to Support this morning:

                          Ticket ID: 105124
                          Subject: FR24 Contact us: Other
                          Status: Being Processed


                          Kind Regards,

                          Hans
                          I had same issue and also reported it. However I have noticed since today that details now show for me when clicking the icons, albeit rather slowly in some instances.

                          Comment


                          • The biggest problem for me right now is that I keep getting logged out. It takes all the fun out of using the website, so most of the time I don't, which is a shame.
                            Hopefully this really is their number one priority right now, so that we can finally enjoy the new site, which is a real beauty, with a lot of new data.

                            Comment


                            • I have done some testing and it seems that historical data shows in excess of 1 month for some aircraft, but not for others. There does not seem to be any pattern to this. From my own observations, it looks like it may be related to the data that you appended the registration details to the hex in your database. For example, there are many Boeing first flights at Renton that you do not show in your flight history, yet did show on the map with hex at the time of the flight. Of course, those first flights would be unknown until you have seen the registration details from the Puget Sound Boeing blog site and added them AFTER the event. Future flights since you've added registration details to the hex all seem to display fine but it seems that any flights prior to you adding reg to the hex do not display in the list. This must be a bug as in the old version once you appended the reg data to the hex, all previous instances of the hex would show in the aircraft flight history. You might want to spend some time checking this out as I'm seeing a similar story with the Airbus deliveries too - the first leg (where hex will be often be unknwon) often doesn't show, but second leg and afterwards usually show in the list.

                              A few examples :

                              https://www.flightradar24.com/data/aircraft/a6-rju

                              All good except missing first flight out of RNT on 13 Dec under same hex code - it showed originally on old site.


                              https://www.flightradar24.com/data/aircraft/b-8375

                              First leg 17 Feb TLS-AST missing, but showed on old site.


                              https://www.flightradar24.com/data/aircraft/vn-a671

                              Delivery out of TLS on 16 Feb missing - showed on old site.


                              https://www.flightradar24.com/data/aircraft/xa-vlo

                              First leg out of TLS missing 20 Feb - showed ok on old version of site.

                              [Ticket 105101]

                              Comment


                              • Originally posted by adi4x View Post
                                The biggest problem for me right now is that I keep getting logged out. It takes all the fun out of using the website, so most of the time I don't, which is a shame.
                                Hopefully this really is their number one priority right now, so that we can finally enjoy the new site, which is a real beauty, with a lot of new data.
                                Same here. Sometimes it is between a few seconds to a few minutes to be logged out without any visible reason
                                T-EDHN13

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