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  • Trouble with account

    First, I'm trying to buy the premium service, and I have to go through PayPal. Since I haven't used PayPal in a year, I needed to put $ in it. But it'll be 3-5 business days before it's credited. So, about a week before I can use the premium service.

    Also, I can't seem to log on on my computer, and attempts to retrieve my password/user name go nowhere, so I had to create a new account using my wife's computer/email.

    You guys are making it hard!

  • #2
    Originally posted by DoctorD View Post
    First, I'm trying to buy the premium service, and I have to go through PayPal. Since I haven't used PayPal in a year, I needed to put $ in it. But it'll be 3-5 business days before it's credited. So, about a week before I can use the premium service.

    Also, I can't seem to log on on my computer, and attempts to retrieve my password/user name go nowhere, so I had to create a new account using my wife's computer/email.

    You guys are making it hard!
    can't you just link Paypal to a payment card (visa, mastercard, etc), you can always unlink it later if you don't trust them - when linked payment is instant.

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    • #3
      Originally posted by DoctorD View Post
      Also, I can't seem to log on on my computer, and attempts to retrieve my password/user name go nowhere, so I had to create a new account using my wife's computer/email.
      What are you attempting to log on to?

      If it's Premium and you have an account, you can reset the password:

      https://premium.flightradar24.com/premium/forgot.php

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      • #4
        It took 20 minutes, but a new password was sent. I'm back on the forum.

        It's the Paypal that I'm not crazy about. I can't sign up for the premium plan until the money is credited to my account, and it'll be 3-5 BUSINESS days for that to happen. But as Lee Van Cleef said in For a Few Dollars More, "the week will go by quickly."

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        • #5
          I think it take less then a week. I had same problem linking new card and it took 1 day only
          For official support use Contact Form

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