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  • airportmucfan
    replied
    Hey FR24-Team!

    Are you have any news about the problem with the alerts?

    Leave a comment:


  • airportmucfan
    replied
    Hey Mike!

    One more time a test report:

    I removed the FR24-Premium-App from my iPhone and iPad (for the version of my units see the posts above). I installed the latest version of FR24 - Pro where you can only set 2 alerts and what I got? A notification! It work fine with the Pro-App. After this i removed the pro version and installed the premium version again and no work of the alerts! So I saw that my units okay! To reinforce my thought I tried the same on my iPod Touch. FR24-Pro alerts works fine and FR24-Premium no alerts! So I think this a bug problem with the app.... I can not represent that I have three units which are corrupt! Please improve your app.... Thank you for your fast help in advance!

    Please give us an answer. :-)

    Regards,
    Mike

    PS: Please also give the choice to say what you would like to see in the notification perhaps the flight number or the registration.

    Leave a comment:


  • rider68
    replied
    arrival tables + alerts reset problems

    hi all, I'm new around here and pose a few problems I run into for help or hints:

    I have 2 issues with the PRO version which I run on an iPad 6 (iOS 6.1.3) having also all three
    additional features added (models, arrivals and alerts).

    untill a few days ago everything was working fine after well over 2 month of use then, suddenly, the
    arrival table stopped working.

    I tried to restore the purchase but it didn't work.

    only, partial, solution seems to remove everything and reinstall it but this only works once: after I exit the app
    or turn the device off in fact I don't get any arrival indication on any airport, weather is still showing fine
    and the table opens up but it doesn't show any flights though there are obviously some coming in.

    as said I already tried to remove the app and reinstall everything severall times but with no improve

    another, minor, annoying thing is that I can't remove the list of received alerts anymore; this one worked
    for a while then stopped as well

    anybody having the same or knowing how to solve?
    Franz

    Leave a comment:


  • airportmucfan
    replied
    Yeah I also think this too.

    But I have one more idea: I have never been got the following messsage:

    badoo-for-iphone-4.PNG

    After removing and install it again I got only the question if I will allow using my location.

    Perhaps you can set this question in your next update to try this way.

    __________________________________________________ _____________________________________________

    So I also have two improvement suggestions:

    1.) Is it possible to show the lines from the flown route in the same colours like the homepage?

    2.) Alerts:
    If you set an alert for perhaps D-AIZL (as you know on my iPod it working fine) you get the information "Flight LH xxx......" and NOT the registration. Please change this that you see on the alert which airplanes it is or you can give the choice what information should by shown in the alert to the user of your app.


    I hope for a back answer!

    And now good night from Germany!
    Last edited by airportmucfan; 2013-04-06, 23:45.

    Leave a comment:


  • Mike
    replied
    This alert thing is really annoying. We have tried on 10 different units at the office an no one is able to reproduce the problem. We would really need one of this units to be able to reproduce the problem.

    Leave a comment:


  • airportmucfan
    replied
    Originally posted by airportmucfan View Post
    Thank you Mike for your answer. Please apologize for my last posts but I was angry! I'm so sorry!

    1) No it never worked on any units.

    2) Yep I tried all on both units but it will not working! ;-)

    3) Mhm.. That is not possible but I can wrote it here exactly:


    1st condition
    Region: Global

    Type: Reg
    Condition: is
    Value: D-AIZL

    Add condition



    Thank you one more time. What are you think is the problem? Are you have any ideas?

    Mike

    One more thing with my iPod Touch the alert works fine but there I use FR24 Pro.

    Leave a comment:


  • airportmucfan
    replied
    Originally posted by Mike View Post
    Thank you for good error reports.

    1) Has it ever worked for your on any unit?
    2) Have your tried to remove all alerts, delete app, restart phone, install app and setup alerts again?
    3) Could you post a screenshot of how your reg=D-AIZO or reg=D-AIZL alert setup looks like?
    Thank you Mike for your answer. Please apologize for my last posts but I was angry! I'm so sorry!

    1) No it never worked on any units.

    2) Yep I tried all on both units but it will not working! ;-)

    3) Mhm.. That is not possible but I can wrote it here exactly:


    1st condition
    Region: Global

    Type: Reg
    Condition: is
    Value: D-AIZL

    Add condition



    Thank you one more time. What are you think is the problem? Are you have any ideas?

    Mike

    Leave a comment:


  • Mike
    replied
    Thank you for good error reports.

    1) Has it ever worked for your on any unit?
    2) Have your tried to remove all alerts, delete app, restart phone, install app and setup alerts again?
    3) Could you post a screenshot of how your reg=D-AIZO or reg=D-AIZL alert setup looks like?

    Leave a comment:


  • airportmucfan
    replied
    Problem with the second unit:

    I have a problem with using FR24-Premium on my iPhone 5. I using the iOS version 6.1.3 and the App Version 4.6.1 of FR24-Premium.

    I try to set alerts for differents registrations. (for example D-AIZO) But I have never been get an alert.

    Settings under "Alerts" in the App.

    Notification settings: Alert, sound
    Alerts: Reg is D-AIZO
    List with received alerts: no content

    Under the iOS settings FR24-Premium also got from me the allowance.

    Leave a comment:


  • airportmucfan
    replied
    I have a problem with using FR24-Premium on my iPad 4. I using the iOS version 6.1.3 and the App Version 4.6.1 of FR24-Premium.

    I try to set alerts for differents registrations. (for example D-AIZL) But I have never been get an alert.

    Settings under "Alerts" in the App.

    Notification settings: Alert, sound
    Alerts: Reg is D-AIZL
    List with received alerts: no content

    Under the iOS settings FR24-Premium also got from me the allowance.

    I hope you can help me now but I have the same problem with my iPhone 5 so I post it now with the same text because you like for every unit an extra report.

    Happy eastern and thank you in advance!

    Leave a comment:


  • Mike
    replied
    Once again a reminder from first post.

    If you have any other questions or suggestions or if you want to report a problem with the Flightradar24 app please post a reply to this post here on the forum or use this form to contact Flightradar24 support team by email. Remember to include information about your phone/tablet model, iOS version, app version and a comprehensive error description. You can also attach a screenshot of the problem to make troubleshooting easier.

    * We need a description of YOUR problem on YOUR phone, not a comparison of someone else problem on another unit, with another version on another platform or app.
    * Remember to ALWAYS include iOS and App version. We can't do anything without knowing what version of iOS and app you are using.
    * Please write in English.
    * If possible include a screenshot.

    Leave a comment:


  • Mike
    replied
    It should work on 5.x as well, but it looks like this is the problem. We will continue investigation.

    Leave a comment:


  • Gyzmok
    replied
    Ok, that could be the issue. I am still using IOS 5.1.1 (9B206)
    I liked the google map app ...
    Maybe time to upgrade to the latest IOS version.
    Sorry.

    Leave a comment:


  • Gyzmok
    replied
    I first uninstalled "FR24Premium" and did a shutdown of the Ipad 2 (with the red slidebutton)
    I restarted my Ipad 2 and reinstalled "FR24Premium" from the App Store.

    No use : it still crashes on startup.
    There is no logon screen, but a very brief black screen followed by a return to the Ipad 2 "desktop".
    Then I double-click the home-button to be able to shutdown the "FR24Premium" app completely.

    "Flightradar24 PRO" still works fine.

    Leave a comment:


  • Mike
    replied
    Originally posted by Gyzmok View Post
    Just to inform :

    On my Ipad2 I have both "Flightradar24 PRO" and "FR24Premium".
    Yesterday (16/03/2013) there was an update for "FR24Premium".

    After this update the application crashes on startup.
    There is no way to startup "FR24Premium" on the Ipad 2 after the update.
    "Flightradar24 PRO" is not affected.
    Have you tried to delete the app and install it again?

    Leave a comment:

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