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  • fungus
    replied
    tjjohn61,

    It would seem that you are correct. I have a business plan and it's the same. I agree that it should be included as it is on the android based web version on the phone.
    There also seems to be no reference to UTC time at the top as it is on the web version either although it's possible to set all time references to UTC via settings unless I'm missing something. Perhaps a couple of oversights?

    Regards,
    Gregg
    Last edited by fungus; 2017-05-13, 13:49.

    Leave a comment:


  • tjjohn61
    replied
    Latest Android Version - can't find a way to save locations to favorites

    Hi All,

    Sorry if this issue is covered in another thread, but couldn't find it. I'm a gold member, and downloaded the latest version of the Android App. I've looked everywhere but can't find a way to bookmark favorite locations, which I used frequently before.

    It was easy to save favorites in the earlier Android version, but no obvious way to do this in the latest version. Any advice would be welcome. If this feature was removed, it really should be added again as I'm sure many find this feature handy when travelling.

    Thanks.

    Leave a comment:


  • veroniki
    replied
    Hi Cagou and Mike & thanks for your prompt reply!


    I have never signed up and paid via PayPal. Just downloaded the app and paid for "in-app" extensions... Checked the app details and it says v6.7.1


    Edit: It looks like I have the old version and would need to sign up, then. Never seen them silver/gold/business options.


    Thank you!
    Last edited by veroniki; 2017-05-09, 08:36. Reason: Found more info

    Leave a comment:


  • Mike
    replied
    Originally posted by veroniki View Post
    Hi guys,

    Not very familiar with forums etc pardon me if gone wrong..
    Love the app and the service you provide. Decided to pay for extra options but need to change my mobile.
    Do I need to pay for Premium account again on new device as all the data would be lost I presume?

    Any answers will be very much appreciated!

    Cheers
    FR24 Subscriptions are cross platform and can be used on Android, iOS and Web. More info on https://www.flightradar24.com/premium/

    Leave a comment:


  • Cagou
    replied
    Hi veroniki,

    If you are speaking about the new app, this is not the case, since the log-in of your premium account can be used on all devices (mobile and web site). You have one account you are paying for and you can simply log-on with it on no matter which device.

    If you are talking about the old "FR24 Pro" app (and its "one-time" in-app purchases) which is no longer supported, you should be able to restore it as well as all previously bought add-ins on your new hardware. More information can be found here: https://blog.flightradar24.com/blog/...ile-app-users/


    Kind regards,

    Cagou

    Leave a comment:


  • veroniki
    replied
    Hi guys,

    Not very familiar with forums etc pardon me if gone wrong..
    Love the app and the service you provide. Decided to pay for extra options but need to change my mobile.
    Do I need to pay for Premium account again on new device as all the data would be lost I presume?

    Any answers will be very much appreciated!

    Cheers

    Leave a comment:


  • Mike
    replied
    We will be adding more features over time, but at this time we can't tell which features and in which order, apart from Alerts that will get a nice update in next major app update.

    Leave a comment:


  • me123
    replied
    Hi,

    thanks for this awesome update. Many website-features I really like are in the app now, thanks!

    Are there any plans to implement the fleet view respectively synchronized filters between web and app? I'd really dig that.

    Greetings
    me123
    Last edited by me123; 2017-04-10, 18:24.

    Leave a comment:


  • Mike
    replied
    Originally posted by icanfly77 View Post
    So I've just worked out what's going on. A new is app. Instead of just updating my already paid version of the app you bring out a new one. I hate when developers do this as I would have no way to know there is a new app out unless you notify us which your haven't and I only discovered it was out by accident. So I've installed it and now you need to subscribe each month to get alerts. Fine. $1.99 is not much to pay but you only get 10. In the current app I get unlimited for a one time in app purchase. So the new app limiting you is very disappointing. The old Pro app is still working for alerts how long will this continue to work for until I'm forced to subscribe to the new app? And if I will I get any rollover of credit to the new app since I already paid for the Pro?
    Lastly it seems with the new app there is still no way to backup alerts in case have to switch phones or factory reset. Sorry I am not considering to pay money to subscribe unless you added this feature. Or do the alerts backup to the cloud?
    Neither the app or the release has been fully rolled out yet. At this point probably 80% of the users are not aware of the changes. We will keep rolling out the update slowly and there will be information to all Premium and Pro app users over time.

    We think that most users understand that having a business modell where we have to provide a quite CPU intensive service for many years, for a one time payment, is not really sustainable in the long term. At the same time many users were are asking for new features, were we in many cases have to buy in 3rd party data for a recuring fee. That is why we needed to change the business model. But we haven't removed anything for the pro customers. All pro customers can keep using the app and the in-apps that they have bought. For users who have been asking for more features we are now offering the new app with some more features for free plus the option to get a subscription shared with a web with even more features.

    And getting back to the Alerts again, the new app is far from finished. There will be a big update to Alerts in a coming update. And we are quite confident that it will be an appreciated update.

    Leave a comment:


  • Mike
    replied
    Originally posted by Kensukin View Post
    Just to clarify that the PREMIUM version of the app will not be updated anymore?
    Premium and Pro app will not be updated any more.
    All focus is now on the Free app that includes most of the features from the Premium app, Pro app and the web.

    Leave a comment:


  • Mike
    replied
    Originally posted by icanfly77 View Post
    Still waiting for a solution where custom alerts can be backed up and restored if you have to reinstall the app or factory your phone such a painful process manually entering them every time. Google already offers the framework to back up app data the app just has to be setup to allow it. Or I would even be happy with being able to export alerts to file and allow import to reload... please!! Please!!
    As mentioned a couple of times already in the thread.

    There will be some quite big changes to alerts in a coming app update to make them easier and better

    Leave a comment:


  • icanfly77
    replied
    So I've just worked out what's going on. A new is app. Instead of just updating my already paid version of the app you bring out a new one. I hate when developers do this as I would have no way to know there is a new app out unless you notify us which your haven't and I only discovered it was out by accident. So I've installed it and now you need to subscribe each month to get alerts. Fine. $1.99 is not much to pay but you only get 10. In the current app I get unlimited for a one time in app purchase. So the new app limiting you is very disappointing. The old Pro app is still working for alerts how long will this continue to work for until I'm forced to subscribe to the new app? And if I will I get any rollover of credit to the new app since I already paid for the Pro?
    Lastly it seems with the new app there is still no way to backup alerts in case have to switch phones or factory reset. Sorry I am not considering to pay money to subscribe unless you added this feature. Or do the alerts backup to the cloud?

    Sent from my SM-G935F using Tapatalk

    Leave a comment:


  • Kensukin
    replied
    Originally posted by Mike View Post
    To start with, we have completely redesigned the Free app and no features have been removed or deleted from that app.

    Some features from the Pro app have been implemented in the New app and some not. We have tried to keep the New app as simple as possible and we didn't include features that were rarely used, hard to use or technically hard to support. Having tons of settings and features that people aren't using doesn't really make sense. Better make the app easy and focus on things people use. That keeps both development time and support time down. Some things may come back later in another format later. Some things have also been removed for different technical reasons and reducing data usage is something we are working on all the time, no matter if there is a setting or not. This is not the final version of the app, but the first version on our new platform that is shared with the web.

    Making changes to to a service is always very sensitive. Some users are asking for updates every day, others are upset for every change that is made. In this case we have made many requested changes and at the same time we have given users option to keep using the Pro app if they prefer it.
    Just to clarify that the PREMIUM version of the app will not be updated anymore?

    Leave a comment:


  • icanfly77
    replied
    Still waiting for a solution where custom alerts can be backed up and restored if you have to reinstall the app or factory your phone such a painful process manually entering them every time. Google already offers the framework to back up app data the app just has to be setup to allow it. Or I would even be happy with being able to export alerts to file and allow import to reload... please!! Please!!

    Sent from my SM-G935F using Tapatalk

    Leave a comment:


  • Mike
    replied
    Originally posted by EDLW View Post
    - No bookmarks of locations any longer (which I used). If it was only used by a small amount of users and didn't make a lot of load on the servers: Why did you delete this useful feature?

    - limited custom alerts - even in gold account!

    - necessary yearly subscription - even for getting rid of the ad on top of the app. Minimum this should have been a candidate for a one time payment.

    - no possibility for reducing the amount of needed data while using the app (option "update every xx seconds" is missing now - why?).

    Sorry - the new version may look and feel nice (I feel so too) - but all in all it is a step backwards for me and kind of more illusion than reality...
    To start with, we have completely redesigned the Free app and no features have been removed or deleted from that app.

    Some features from the Pro app have been implemented in the New app and some not. We have tried to keep the New app as simple as possible and we didn't include features that were rarely used, hard to use or technically hard to support. Having tons of settings and features that people aren't using doesn't really make sense. Better make the app easy and focus on things people use. That keeps both development time and support time down. Some things may come back later in another format later. Some things have also been removed for different technical reasons and reducing data usage is something we are working on all the time, no matter if there is a setting or not. This is not the final version of the app, but the first version on our new platform that is shared with the web.

    Making changes to to a service is always very sensitive. Some users are asking for updates every day, others are upset for every change that is made. In this case we have made many requested changes and at the same time we have given users option to keep using the Pro app if they prefer it.

    Leave a comment:

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