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  • melvin85
    replied
    Push alerts doesnít work on iOS device

    Today I have no alerts on my iPhone 6 PH-KZU for AMS this plane flew sixs flight. On a android device 6 alerts on iOS device nothing. Today also no alert for CN-RGV this one I needed in my photo collection so I missed it because no alert. Edward is really right about his test results itís really said that you donít fixed this for your iOS customers the also pay a lot off money for the features. This is a serious problem something is really wrong with your server for iOS device. The old app doesnít do any alert at all.


    [rQUOTE=altenae;97367]The behavior i have noticed.
    I am almost certain the reason why I am not receiving certain alerts is due to the algorithm the way push alerts are handled for IOS on the server in combination with throttling down some alerts due to server load ?!

    The registrations PH-KZU , PH-BXA and PH-BXC has been added to the alert list for some time now (6 months). In the beginning these alerts came thru fine. After some time the arriving of these alerts became 50/50 ending up in NOT receiving these alerts anymore on my IOS devices !!

    New added alerts PH-KZM and PH-BXB are working flawless Ö (but for how long ?)
    I wish someone would take this seriously and have a look at the algorithm.
    The registrations PH-KZU , PH-BXA and PH-BXC are never pushed to my Iphone (what else can cause this)Ö.


    Update 22-10-2017 03 PM !!!!!

    As expected..... no more alerts since this afternoon of the PH-KZM (android no issue)...
    Something is wrong on the server side...for now the IOS version cannot be trusted...

    I have tested it now for a month without any backup from flightradar.
    To make a long story short New alerts work and stop working after some timeÖ

    For sure I haven't received any alerts from the PH-KZU, PH-BXA and PH-BXC for weeks (except on the Android it's working perfectly on the Note 8)

    Update 23-10-2017
    Updated the new Flightradar App from the App store... still the same issue..
    I am done testing hopefully it will be fixed sometime in the future..[/QUOTE]

    Leave a comment:


  • altenae
    replied
    The behavior i have noticed.
    I am almost certain the reason why I am not receiving certain alerts is due to the algorithm the way push alerts are handled for IOS on the server in combination with throttling down some alerts due to server load ?!

    The registrations PH-KZU , PH-BXA and PH-BXC has been added to the alert list for some time now (6 months). In the beginning these alerts came thru fine. After some time the arriving of these alerts became 50/50 ending up in NOT receiving these alerts anymore on my IOS devices !!

    New added alerts PH-KZM and PH-BXB are working flawless … (but for how long ?)
    I wish someone would take this seriously and have a look at the algorithm.
    The registrations PH-KZU , PH-BXA and PH-BXC are never pushed to my Iphone (what else can cause this)….


    Update 22-10-2017 03 PM !!!!!

    As expected..... no more alerts since this afternoon of the PH-KZM (android no issue)...
    Something is wrong on the server side...for now the IOS version cannot be trusted...

    I have tested it now for a month without any backup from flightradar.
    To make a long story short New alerts work and stop working after some time…

    For sure I haven't received any alerts from the PH-KZU, PH-BXA and PH-BXC for weeks (except on the Android it's working perfectly on the Note 8)

    Update 23-10-2017
    Updated the new Flightradar App from the App store... still the same issue..
    I am done testing hopefully it will be fixed sometime in the future..
    Last edited by altenae; 2017-10-23, 13:19.

    Leave a comment:


  • altenae
    replied
    Last update (after more testing)

    Well this is what happens every time

    Added new alert registration = PH-KZM and destination is AMS.

    This works for some alerts in the beginning and around the second day the alert is never never coming again. (Tried different devices and IOS versions all the same behavior)

    I am almost certain it's somehow blocked by the server for some reason.

    Adding a new and different registration works again ending up never receiving it anymore after day one!!!

    Leave a comment:


  • altenae
    replied
    Hello,

    Last try for me. Please do some investigation.

    I have:
    IPad pro 12.9 with IOS 10.3.3
    Ipad pro 10.5 with IOS 11.0.3
    IPhone 8 with IOS 11.0.3
    Iphone SE with 10.3.3
    Note 8 with Android 7.1.1

    Two accounts a Silver and Buissenes
    Added two alerts.
    The alerts always come on the Note 8 running Android and No alerts at all on any IOS device.

    Tried re-install and delete and adding alerts etc.

    Nothing no alerts on the Apple hardware.
    Abcourse alerts are allowed option is enabled.

    It started with getting some alerts (missed most of them) ending up with not receiving any alerts anymore

    What is going on here?

    Update: When adding a new registration the alert is coming a couple of times (2) and stops after that....
    Seems new added alerts are working, but stop working after a couple of alerts..
    Last edited by altenae; 2017-10-20, 13:19.

    Leave a comment:


  • altenae
    replied
    Zero alerts today from the PH-KZU and PH-BXA on the IOS devices.
    Android was spot on.Bestand 16-10-17 11 03 05.jpg
    Last edited by altenae; 2017-10-16, 11:12.

    Leave a comment:


  • melvin85
    replied
    Push alerts

    Exactly the same on my iPhone 6. This is really bullshit we are paying a lot for this feature.
    The old app no alerts any more. Fixed fast.


    Originally posted by altenae View Post
    Here are my test results about Notifications IOS vs Android.
    The last 2 weeks I have used 2 Iphones (one with IOS 10 and one with IOS 11) and 2 Android Devices. (Samsung note and Nexus 6P running Android 7 and version 8)

    Added the alert registration PH-BXA (global) and PH-KZU (global)
    It seems the delay between the Android vs IOS became much better than before (IOS was always 5-10 minutes later)

    BUT !!!
    From the 30 alerts on the Androids of the PH-BXA and PH-KZU only 19 arrived on the Iphone !! (Both Iphones missed 11 alerts !!)
    I did test this because I had a feeling my Iphone was missing notifications very often.
    Maybe itís because you use different servers for push notifications for Android vs IOS ?
    I hope you can figure out what is going on here..

    Leave a comment:


  • altenae
    replied
    Hello,

    Could you confirm that the old app is not working anymore with alert Notifications.
    I haven't seen any notifications for the last weeks from the old app !?

    Leave a comment:


  • altenae
    replied
    Here are my test results about Notifications IOS vs Android.
    The last 2 weeks I have used 2 Iphones (one with IOS 10 and one with IOS 11) and 2 Android Devices. (Samsung note and Nexus 6P running Android 7 and version 8)

    Added the alert registration PH-BXA (global) and PH-KZU (global)
    It seems the delay between the Android vs IOS became much better than before (IOS was always 5-10 minutes later)

    BUT !!!
    From the 30 alerts on the Androids of the PH-BXA and PH-KZU only 19 arrived on the Iphone !! (Both Iphones missed 11 alerts !!)
    I did test this because I had a feeling my Iphone was missing notifications very often.
    Maybe it’s because you use different servers for push notifications for Android vs IOS ?
    I hope you can figure out what is going on here..

    Leave a comment:


  • GER_EDDM
    replied
    Thank you for fixing the problem with the brightness and the city names!

    Leave a comment:


  • SoCalBrian
    replied
    Please read the blog post.

    Can I keep using my Pro app?
    https://www.flightradar24.com/blog/t...ked-questions/

    Leave a comment:


  • Steve6443
    replied
    Originally posted by Mike View Post
    Alerts is the feature that generates most load to FR24 servers because they are running 24/7 so they need to be limited. There will be some quite big changes to alerts in a coming app update to make them easier and better, but unlimited will not be back.
    Any ideas when we can expect any feedback as to why the IOS Alerts are being sent 10 minutes later than via Android / Web? I have reinstalled the new app. Still no luck. It's disappointing that many of the alerts I receive - for example for a particular aircraft flying without ADS-B but using Multilaterisation of Mode S - have disappeared from coverage before I get an alert on IOS 10.3.3 (iPhone 6S Plus) and that on the forum, there has been no reaction to the screen shots I have posted. Worse, these alerts are actually 8 - 10 minutes LATER than other competitors of Flight Radar 24..... makes a mockery of why we should pay for 'gold' standard when even the basic service of other suppliers is significantly better than Flight Radar....

    FR24-2.jpg
    Last edited by Steve6443; 2017-09-07, 17:54. Reason: added photo demonstrating issue.....

    Leave a comment:


  • drumsey
    replied
    I joined the gold subscription but was disappointed with the 20 custom alert limit.

    I want to track all RAF Voyagers and have set an alert for the reg ZZ3 thinking this will catch them all and just use one alert slot. However, I've not had a single hit. What am I doing wrong? Look forward to a reply and news on future alert changes.

    Darren

    Leave a comment:


  • Wickedgav
    replied
    Hi guys. I just installed the new app and upgraded to silver.

    In the standard display mode there's this big rectangular space with yellow fine grid cover from the very top of the map, west of France down to about equator and across north/Central America all the way to the very eastern tip of Russia. This only shows in both the standard and the hybrid mode and not in the satellite mode. Inside this space there's no map or any geographical features but the little plane symbols and the airport pins can still be seen.

    I have deleted the app, restarted my iPad and installed it, yet problem remains. I also download the new app to a 2 me iPad and it's exactly the same. Both devices are iPad Pro.

    I'd appreciate if anyone can assist.

    Many thanks.

    Leave a comment:


  • PeterK
    replied
    Well I think this is the first time I have seen such an honest and very open reply which certainly puts your business case in total perspective.

    Slightly strange to compare your app to buying petrol and milk but hey ho.

    I will now reconsider my choices and I thank you for your honest reply.

    Peter

    Leave a comment:


  • Mike
    replied
    Originally posted by PeterK View Post
    Hi Guys

    I am a user of your great app, both Android and IOS, I am really flabbergasted at all the bad reviews I am seeing on the Google Play Store and the IOS App Store.

    I cannot quite believe that such a respected app developer like you guys have resulted in this way of charging people, please before this gets irratrievable can you reconsider your stance for genuine supporters of FR24, I paid for many upgrades on your original app and basically you have dumped me and many, many others.

    I love your app and would be happy to pay for a one off fee, please reconsider your ethos before it's to late.

    Peter
    Hi Peter,

    First of all thank you for supporting Flightradar24 and buying the app. We are reading all reviews on both Android and iOS. Flightradar24 was launched 11 years ago and apps were launched 7 years ago. The cost of the app has been around 1.99-2.99€. For that amount users have been able to use the app and have been receiving updates for up to 7 years without any costs. Most users got much more features than they initially paid for.

    To change business model from one time payment to subscription was not easy but completely inevitable. We have a lot of ongoing costs to keep Flightradar24 up and running, including server hosting (30+ servers), network/data usage (sending terabytes of data every day), increasing number of employees (30+), building the global network where more and more installations are done in remote areas with higher installation costs (in total 6000+ installations), airline schedules, saving terabytes of historical data, plus direct costs like weather and aeronautical charts where we pay for each loaded layer to a third party data provider. Flightradar24 is offering an ongoing service, with ongoing costs so we have to charge an ongoing fee. We think that everyone can understand that a company with ongoing costs can't survive with a one time payment fee.

    We can also compare to other services like Spotify, Netflix, Photoshop or why not your petrol och milk provider. You can't pay a small one time fee, and keep using their services/products with free updates year after year after year.

    The new app offers a lot of new features for free. A silver subscription which will eliminate ads and add some extra features cost just $9.99 per year, and if you want to go all in a gold subscription is $3.99 per month.

    To summarize the situation we are offering users that have previously bought the Pro app, to keep using the app just like before. They also got a special offer to try the New app, which in many cases has a value of 2-6 times more that they have paid for the Pro app. We know that many people are upset and disappointed, but in a reality where we pay money for each page/app load we can't offer the New app for a one time fee. We are now sharing the same structure with the same features between apps and web, and when you buy a subscription on one platform it gives you access to all platforms. We will keep developing and adding new features to give our users as much value as possible.

    Thank you for your understanding and support.

    Leave a comment:

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