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  • Gaelan
    replied
    Hi Hammett and AirlinerSpotter,

    There was an issue with the latest iOS app release, which means all trails are green. We're currently waiting for a fix build to be approved in the App store that should resolve the issue, however this may take a couple of days.

    AirlinerSpotter - With regards to the alerts issue, unfortunately no updates just yet. I'll mention it once again with our developers and try and raise the priority. It's also worth mentioning that we hope to complete some work on alerts in the not to distant future, which should include new and improved functionality and types of alerts. I'm unable to provide any details just yet as we're still in the planning phase, however if you have any feedback or suggestions please let us know.

    Cheers,

    Gaelan

    Leave a comment:


  • AirlinerSpotter
    replied
    Originally posted by Hammett View Post
    Hello guys,

    i think since the last Update my App at iPhone and iPad doesnt show me different colors for different flight Levels. The flight path is allways green. I have a Silver Plan. Is that normal? The webpage show it correctly
    Hi Hammett, I have the same issue indeed


    Sent from my iPhone using Tapatalk

    Leave a comment:


  • Hammett
    replied
    Hello guys,

    i think since the last Update my App at iPhone and iPad doesnt show me different colors for different flight Levels. The flight path is allways green. I have a Silver Plan. Is that normal? The webpage show it correctly

    Leave a comment:


  • AirlinerSpotter
    replied
    Originally posted by Gaelan View Post
    Hi AirlinerSpotter,

    Thanks for providing this information about email alerts as well, unfortunately negative conditions don't appear to be functioning as expected. This has also been raised with our web developers as a bug and we hope to resolve it shortly.

    Once again, sorry for any inconvenience this has caused you.
    Hi Gaelan, how is it going with fixing this bug? Can you please give a short status feedback? It still doesn’t work on my iOS app despite I have a business account. Thank you for your time


    Sent from my iPhone using Tapatalk

    Leave a comment:


  • Gaelan
    replied
    Hi AirlinerSpotter,

    Thanks for providing this information about email alerts as well, unfortunately negative conditions don't appear to be functioning as expected. This has also been raised with our web developers as a bug and we hope to resolve it shortly.

    Once again, sorry for any inconvenience this has caused you.

    Originally posted by AirlinerSpotter View Post
    Actually I tried to create an email alert hoping that it would work better but the negative didn’t work
    So I created all B77 going to RUH and not SVA
    As a result I received plenty of mails only for the SVA B77 because the «*is NOT*» returned a «*is*»



    Sent from my iPhone using Tapatalk

    Leave a comment:


  • AirlinerSpotter
    replied
    New Flightradar24 iOS App

    Originally posted by Gaelan View Post
    I'd like to ask if there are also any additional alert combinations you're having issues with?
    Actually I tried to create an email alert hoping that it would work better but the negative didn’t work
    So I created all B77 going to RUH and not SVA
    As a result I received plenty of mails only for the SVA B77 because the «*is NOT*» returned a «*is*»



    Sent from my iPhone using Tapatalk

    Leave a comment:


  • Gaelan
    replied
    Hi AirlinerSpotter,

    Thanks for pointing this issue out, I've also been able to reproduce specifically with the criteria you've provided. It's now been raised for our developers to investigate.

    I'd like to ask if there are also any additional alert combinations you're having issues with?

    Originally posted by AirlinerSpotter View Post
    Hi, alert with multiple conditions still don’t work. For example, all B77 going to LHR and airline is not BA.


    Sent from my iPhone using Tapatalk

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  • AirlinerSpotter
    replied
    Originally posted by altenae View Post
    Removed PH-KZU and KZM (Fokker 70's are no longer at KLM)

    New Iphone new fresh FR24 install.

    Added PH-BXD with DST = AMS
    Added PH-BXA with DST = AMS (No alert from this registration since months)

    Well for the BXA there is STILL no alert and sometimes for the BXD.
    I really hope it will be fixed soon

    Received the BXA twice today?
    Anything fixed??
    Hi, alert with multiple conditions still don’t work. For example, all B77 going to LHR and airline is not BA.


    Sent from my iPhone using Tapatalk

    Leave a comment:


  • altenae
    replied
    Originally posted by Gaelan View Post
    Hi All,

    I've got some good news, the alerts issue with iOS was fixed yesterday afternoon!

    You should now be receiving alerts as normal and without issue. If you're still having a problem please email us directly at support@fr24.com.

    Thanks again for your patience and understanding!

    Cheers,
    Gaelan
    Yes it works again !!
    Thanks and keep up the good work with this superb piece of software.

    Leave a comment:


  • Gaelan
    replied
    Hi All,

    I've got some good news, the alerts issue with iOS was fixed yesterday afternoon!

    You should now be receiving alerts as normal and without issue. If you're still having a problem please email us directly at support@fr24.com.

    Thanks again for your patience and understanding!

    Cheers,
    Gaelan

    Leave a comment:


  • altenae
    replied
    Originally posted by altenae View Post
    Thank you for the feedback.

    I have only two alerts added on IOS and Android.
    Registration is PH-KZU and registration is PH-KZM.

    As an example they both arrived this morning on the Android and NOT on the iPhone.

    I really hope you will find a solution soon.

    Removed PH-KZU and KZM (Fokker 70's are no longer at KLM)

    New Iphone new fresh FR24 install.

    Added PH-BXD with DST = AMS
    Added PH-BXA with DST = AMS (No alert from this registration since months)

    Well for the BXA there is STILL no alert and sometimes for the BXD.
    I really hope it will be fixed soon

    Received the BXA twice today?
    Anything fixed??
    Last edited by altenae; 2017-10-31, 16:14.

    Leave a comment:


  • altenae
    replied
    Thank you for the feedback.

    I have only two alerts added on IOS and Android.
    Registration is PH-KZU and registration is PH-KZM.

    As an example they both arrived this morning on the Android and NOT on the iPhone.

    I really hope you will find a solution soon.

    Leave a comment:


  • AirlinerSpotter
    replied
    Thank you Gaelan. Happy to have been heard and to receive your confirmation this is being addressed right now. We count on you! All the best


    Sent from my iPhone using Tapatalk

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  • Gaelan
    replied
    Hi all,

    We appreciate that users are reporting that there may be issues on iOS with push notifications and we're currently looking into it.

    Unfortunately this kind of troubleshooting requires a fairly in-depth investigation and as such it takes time, so we appreciate your patience and understanding. Rest assured we're on it and working hard and will hopefully have something to report soon.

    Lastly please accept our apology for any inconvenience this is causing any of you.

    Kind regards,
    Gaelan

    Leave a comment:


  • AirlinerSpotter
    replied
    Dear, I created an alert for all B77 going to one airport and it worked. Then I added a condition «*airline is not*» and since then not any B77 is reported. I use FR24 on iOS 11. This is a bug reporting for your information and hopefully resolution [emoji854]
    Thank you


    Sent from my iPhone using Tapatalk

    Leave a comment:

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