Hi first time poster,
Can someone advise what are a carrier's obligations to their passengers in respect to known flight cancellations and deviations form schedules.
I am flying from Hanoi - Singapore (HAN-SIN) in early April on Vietnam Airlines direct flight VN663
I know this is still four weeks away - however I've noticed the following suspicious activity about this flight;
Unfortunately I'm hitting a brick wall trying to talk to Vietnam airlines, as their only advice is that the current status of my flight is confirmed and they can't offer any additional updates at present even though all indications are that flight VN663 will be cancelled and a replacement flight (VN229) will be re-routed via Ho Chi Minh (HAN-SGN-SIN).
What further complicates this mess, is that my ticket was purchased through an agent, so the carrier says they will notify my agent of any updates and my agent advises they don't have any new updates from the airline. Meanwhile flight VN663 continues to be cancelled and i'm stuck with a ticket for a flight that I know is going to be cancelled and for which I will need to scramble to make last minute alternative arrangements.
Anyone experienced anything similar or can offer any advice?
Can someone advise what are a carrier's obligations to their passengers in respect to known flight cancellations and deviations form schedules.
I am flying from Hanoi - Singapore (HAN-SIN) in early April on Vietnam Airlines direct flight VN663
I know this is still four weeks away - however I've noticed the following suspicious activity about this flight;
- Vietnam airlines no longer (*until at least July) lists this flight for ticket sales on their website.
- Vietnam airlines *no longer lists any direct flights between HAN-SIN - all flights from Hanoi to Singapore are now via Ho Chi Minh (HAN-SGN-SIN)
- A recent screen capture of seat availability on flight VN663 displayed <30% of seats had been allocated.
- A recent screen capture of seat availability for flight VN229 (HAN-SGN with same departure time) displays a similar seating allocation.
- Changi and Noi Bai airport websites do not have any details for flight VN663 (I know they normally only list details for yesterday/today/tomorrow).
- Flight history shows flight VN663 has not travelled between HAN-SIN since 23 February 2020
Unfortunately I'm hitting a brick wall trying to talk to Vietnam airlines, as their only advice is that the current status of my flight is confirmed and they can't offer any additional updates at present even though all indications are that flight VN663 will be cancelled and a replacement flight (VN229) will be re-routed via Ho Chi Minh (HAN-SGN-SIN).
What further complicates this mess, is that my ticket was purchased through an agent, so the carrier says they will notify my agent of any updates and my agent advises they don't have any new updates from the airline. Meanwhile flight VN663 continues to be cancelled and i'm stuck with a ticket for a flight that I know is going to be cancelled and for which I will need to scramble to make last minute alternative arrangements.
Anyone experienced anything similar or can offer any advice?
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